Privacy Policy
Your Privacy Matters to Us
1. Introduction
Welcome to SlideMe Thailand, a ride-hailing service connecting passengers with drivers. This privacy policy explains how we collect, use, disclose, and protect your information when you use our application and services.
By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring transparency in handling your data.
Important: This policy applies to both passenger and driver apps. Please read this policy carefully before using our services.
2. Information We Collect
Personal Information
Passenger Information
- Full name and phone number for account registration
- Email (optional)
- Profile photo (optional)
- Payment information
- Travel history, preferences, and ratings
Driver Information
- Full name, phone number, and email
- Identity documents
- Driving information
- Vehicle & insurance documents
- Bank account details
- Background check results
- Profile photo & vehicle image
3. How We Use Your Information
Personal Data
We collect data to provide services securely and efficiently.
Safety and Security
Identity verification, background checks, safety compliance, incident investigations.
Payment Processing
Payment handling, refunds, billing, dispute management, PCI compliance.
Communication
Travel updates, customer support, promotions (with consent), service announcements.
Service Improvement
Usage analytics, feature development, UX improvement, routing optimization.
Legal Compliance
Law enforcement requests, dispute resolution, regulatory compliance.
4. Data Disclosure
Between Users
Only necessary data shared between drivers and passengers (masked contact).
Service Providers
Trusted partners: Payment processors, cloud storage, analytics, mapping.
Legal Requirements
We comply with court orders, subpoenas, or safety-related legal obligations.
Business Transfers
Data may transfer during mergers/acquisitions with proper protection.
5. Data Security
Encryption (TLS 1.3 / AES-256), secure servers, MFA, backups, audits, patches.
6. Your Privacy Rights
Access, Rectification, Erasure, Portability, Object, Restrict Processing.
7. Cookies and Tracking Technologies
We use cookies to enhance experience, analyze usage, and personalize services.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Core functionality & security | Session |
| Analytics | Performance & behavior analysis | Up to 2 years |
| Functional | Preferences storage | Up to 1 year |
| Marketing | Ads & personalized content | Up to 1 year |
8. Third-Party Services
| Service | Purpose | Privacy Policy |
|---|---|---|
| Omise Payment Gateway | Payment processing | Link |
9. PDPA Compliance
We comply with Thai PDPA. For requests:
Email: support@slidemethailand.com