1. Introduction

Welcome to SlideME Thailand, a tow truck drivers and users connecting service. This privacy policy explains how we collect, use, disclose, and protect your information when you use our application and services.

By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring transparency in handling your data.

Important: This policy applies to both passenger and driver apps. Please read this policy carefully before using our services.

2. Information We Collect

Passenger Information

• Full name and phone number for account registration
• Email (optional)
• Profile photo (optional)
• Payment information
• Travel history, preferences, and ratings

Driver Information

• Full name, phone number, and email
• Identity documents
• Driving information
• Vehicle & insurance documents
• Bank account details
• Background check results
• Profile photo & vehicle image

3. How We Use Your Information

Personal Data

We collect data to provide services securely and efficiently.

Safety and Security

Identity verification, background checks, safety compliance, incident investigations.

Payment Processing

Payment handling, refunds, billing, dispute management, PCI compliance.

Communication

Travel updates, customer support, promotions (with consent), service announcements.

Service Improvement

Usage analytics, feature development, UX improvement, routing optimization.

Legal Compliance

Law enforcement requests, dispute resolution, regulatory compliance.

4. Data Disclosure

Between Users

Only necessary data shared between drivers and passengers (masked contact).

Service Providers

Trusted partners: Payment processors, cloud storage, analytics, mapping.

Legal Requirements

We comply with court orders, subpoenas, or safety-related legal obligations.

Business Transfers

Data may be transfer during mergers/acquisitions with proper protection.

5. Location Data

Location Information

SlideME collects and processes location information to provide transportation and towing services effectively.

Passenger Location Data

Current location to identify pickup locations.

Real-time location during active service to track service progress and improve safety.

Driver Location Data

Real-time location to match drivers with nearby customers.

Background location updates while the driver is online or actively accepting jobs.

Route optimization and service monitoring.

Background Location Access

For driver applications, location information may continue to be collected while the application is running in the background to provide real-time tracking, job assignments, navigation assistance, and safety monitoring.

Data Sharing

Location data may be shared with: Drivers and customers involved in the same service request. Mapping and navigation service providers. Regulatory authorities where required by law.

Data Retention

Location data is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and improve service quality.

6. Data Security

Encryption (TLS 1.3 / AES-256), secure servers, MFA, backups, audits, patches.

7. Your Privacy Rights

Access, Rectification, Erasure, Portability, Object, Restrict Processing.

8. Cookies and Tracking Technologies

We use cookies to enhance experience, analyze usage, and personalize services.

Cookie Type	Purpose	Duration
Essential	Core functionality & security	Session
Analytics	Performance & behavior analysis	Up to 2 years
Functional	Preferences storage	Up to 1 year
Marketing	Ads & personalized content	Up to 1 year

9. Third-Party Services

Service	Purpose	Privacy Policy
Omise Payment Gateway	Payment processing	Link

10. PDPA Compliance

We comply with Thai PDPA. For requests:

Email: support@slidemethailand.com